🌿 Refund & Return Policy At Enchanted Wick and Balm, every balm, brew, and blessing is crafted with care, intention, and natural magic. Because of the delicate nature of our creations, we’ve set the following guidelines to ensure fairness and clarity:
✅ Eligible for Refund or Exchange- Unopened and unused products in their original condition and packaging – Returns requested within 30 days of purchase (with proof of purchase) – Items that arrive damaged or defective (photo evidence may be required)
🚫 Not Eligible for Return- Opened or used products (once a seal is broken, the spell is cast and cannot be returned) – Custom or personalized items – Products past their expiration date – Items without proof of purchase
💵 Refund Options- Full refund to the original payment method once the return is received and inspected – Store credit or exchange available if preferred – Shipping costs are non-refundable unless the error was ours
📦 How to Begin a Return1. Contact us within 30 days of purchase with your order number and reason for return. 2. Securely package the item and ship it back (return shipping is the customer’s responsibility unless the item was defective/damaged). 3. Once received and inspected, your refund or exchange will be processed within 5–10 business days. —
✨ A Note of Lore: Our products are born of bees, herbs, and hearth—each one a small spell in a jar. Once opened, their magic mingles with yours, and for that reason, we cannot accept returns of used items. Thank you for honoring the integrity of our craft.
Shipping Policy
📦 Shipping Policy for Natural Goods🌿 Processing Time- All orders are handmade and packed with care. Please allow 3–5 business days for processing before shipment. – During high‑volume seasons (holidays, launches, or special events), processing may take slightly longer.
🚚 Shipping Methods & Rates- We ship via trusted carriers (USPS, UPS, or FedEx) with tracking provided. – Standard shipping typically arrives within 3–7 business days after processing. – Expedited options are available at checkout.
🌎 Shipping Areas- Domestic shipping is available across the United States. – International shipping may be offered, but customers are responsible for customs duties, taxes, and any import restrictions.
❄️ Special Care for Natural Products- Because our goods are made with natural ingredients, they may be sensitive to heat, cold, or humidity. – We recommend retrieving packages promptly upon delivery to preserve product quality. – Seasonal adjustments (like insulated packaging or cold packs) may be used for temperature‑sensitive items.
📬 Lost or Damaged Packages- Once shipped, we are not responsible for delays caused by carriers. – If your order arrives damaged, please contact us within 7 days with photos, and we’ll work with you to replace or refund. – Lost packages should be reported to the carrier first; we’ll assist where possible.
💌 Order Changes & Address Accuracy- Please double‑check your shipping address at checkout. We cannot guarantee changes once an order is processed. – Orders returned due to incorrect addresses may incur additional reshipping fees.